Terms and policies

Terms of sale

By buying or using a Frame by Agents product you accept these terms. You must be an adult able to enter into a contract.

Our products are digital: skills, manuals, courses, project files and add-on packs. They are delivered through your account as soon as payment clears. Payment, tax and invoices are handled by our payment provider, which acts as the merchant of record for your order.

The products need third-party tools and accounts that you provide and pay for yourself, including a coding agent and image or video generators. Each drawing or clip is a generation on your own plan. Those services have their own terms, and they can change or stop working in ways we do not control.

Generators make mistakes. The method catches and redraws errors, but we do not promise a specific result, likeness, number of generations or fitness for a particular purpose. To the extent the law allows, products are provided "as is", and our total liability for any claim is limited to the amount you paid for the product concerned.

You are responsible for what you make, and for having the rights to anything you feed into the products. Do not use them to imitate existing characters or to break the law.

We may suspend access for fraud, chargebacks, or a breach of the licence. These terms are governed by the laws of the State of Florida, United States, without limiting any mandatory rights you have where you live.

Refunds

All sales are final. Because digital products are delivered immediately and cannot be returned, we do not offer refunds or exchanges once your order is placed. By completing your purchase you ask us to deliver right away and accept that you lose any right to withdraw from the purchase, where the law allows that.

This does not remove any right that cannot be waived under the law of your country. If a payment is refunded or charged back for any reason, access to that product ends.

Updates guarantee

Instead of refunds, we guarantee this: everything you have paid for and hold a licence to stays available in your account, with every update we publish to that product, at no extra cost and with no subscription.

The guarantee covers the products you bought. New products, and add-on packs that are sold separately, are not included unless your plan says so. The Studio includes each new era pack as it ships. Game Packs are never included in a plan.

Licence

One purchase licenses one person. You may install and adapt the skills for your own use, and use what you make with them in personal and commercial work, including for clients. You may not share, resell, sublicense or publish the products or modified copies of them. Synthia and our example images are shown as examples and may not be reused. The full licence comes with the kit.

Availability

We do not sell to, and our products are not available in, countries or regions where payments are restricted or that are subject to comprehensive sanctions. This currently includes Afghanistan, Belarus, the Central African Republic, Cuba, the Democratic Republic of the Congo, Eritrea, Guinea-Bissau, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela and Yemen. The list can change. Orders that break this rule may be cancelled.

Privacy

What we keep: your email, what you bought, order numbers, lesson progress, and a sign-in cookie that keeps you logged in for 30 days. To limit abuse, we briefly store a one-way hash of your IP address. We use no advertising or analytics cookies.

Who processes it: our payment provider (name, payment and billing details, under its own policy), our database and sign-in provider, and our hosting provider. We do not sell your data.

How long: as long as you hold products with us, because your updates depend on it, and as long as tax or legal duties require.

Your rights: you can ask for a copy, correction or deletion of your data at the address above. Deleting your account ends access to what you bought. Where your law gives you further rights, such as under the GDPR, you may also complain to your data protection authority.